Privacy Policy – How hibjee Protects Your Data

1Who We Are

hibjee is an online casino and sports betting platform operating at https://hibjee.ws. The Platform offers cricket betting, live casino games, slots, crash games, handball betting, and bingo services to eligible adult players in Bangladesh.

For any privacy-related questions, concerns, or requests, you may contact our Data Support Team at: [email protected]. Our support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6).

2Information We Collect

hibjee collects personal information in the following categories. We collect only what is necessary for the legitimate purposes described in Section 3 of this Policy.

We do not intentionally collect sensitive personal data such as biometric data, health records, religious beliefs, or political opinions. If you voluntarily disclose such information in a support communication, we will handle it with additional care and will not process it beyond what is required to resolve your query.

3How We Use Your Information

hibjee uses the personal information we collect for the following purposes:

• Account registration and management: To create and maintain your hibjee account, verify your identity, and enable you to access Platform features.
• Age and identity verification: To confirm that you are 21 years of age or older, as required by our Terms & Conditions. This is a legal and operational necessity.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels. Financial data is used solely for transaction purposes.
• Platform personalisation: To remember your game preferences, display your account balance, and tailor promotional offers to your activity history where you have consented to receive such communications.
• Security and fraud prevention: To detect and investigate suspicious activity, prevent money laundering, identify unauthorised account access, and protect the integrity of the Platform.
• Regulatory compliance: To meet applicable legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Customer support: To respond to your enquiries, process complaints, and provide assistance via our support channels.
• Platform improvement: To analyse aggregated usage data, fix technical issues, and develop new features. Aggregated analytics data does not identify individual users.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to enforce self-exclusion and deposit limit requests made by Players.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review.

4Legal Basis for Processing

hibjee processes your personal data on the following lawful grounds:

• Contractual necessity: Processing your identity, contact, and financial data is required to deliver the services you have contracted for by registering an account and accepting our Terms & Conditions.
• Legal obligation: Certain processing activities — particularly KYC verification, AML monitoring, and record-keeping — are required by applicable law and cannot be refused.
• Legitimate interests: We process technical and usage data to maintain Platform security, prevent fraud, improve our services, and communicate with you about your account. These interests do not override your fundamental privacy rights.
• Consent: Where we send you promotional communications, bonus offers, or marketing materials beyond transactional notifications, we do so only where you have provided consent. You may withdraw consent at any time by contacting [email protected].

5Sharing Your Information

hibjee does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information with the following categories of recipients solely to the extent necessary to operate the Platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners require transaction data to process deposits and withdrawals on your behalf. Each payment partner operates under its own privacy policy.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player identifier to load game sessions. They do not receive your full name, contact details, or financial data.
• Identity verification services: Third-party KYC providers may receive copies of identity documents you submit to verify your age and identity. These providers are contractually bound to use your data only for verification purposes.
• Technology and hosting providers: Cloud infrastructure and security service providers who host Platform data are bound by strict data processing agreements and may not use your data for any independent purpose.
• Legal and regulatory authorities: We may disclose your information to law enforcement agencies, financial intelligence units, or courts if required to do so by a binding legal obligation or valid court order.

All third parties with whom we share personal data are required to handle it securely and in a manner consistent with this Policy. We do not permit third parties to use your personal data for their own marketing purposes.

6Cookies and Tracking Technologies

hibjee uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable us to recognise your browser, maintain your session, and collect usage statistics.

We use the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these without disabling your ability to use the Platform.
• Performance cookies: Collect aggregated, anonymised data about how visitors use the Platform — for example, which pages are visited most frequently. This data helps us identify technical issues and improve the user experience.
• Functional cookies: Remember your preferences such as language settings, preferred games, and display options between sessions.
• Analytics cookies: Used to understand player behaviour patterns on an aggregated basis. No individual player is identified by analytics data.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Note that disabling certain cookies may affect the functionality of the Platform. Your continued use of the Platform after being informed of our cookie practices constitutes your acceptance of their use.

7Data Retention

hibjee retains your personal data for the period necessary to fulfil the purposes outlined in this Policy, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Account data: Retained for the lifetime of your account and for a period of up to 5 years following account closure, to comply with anti-money laundering and record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial compliance requirements.
• KYC and identity documents: Retained for the period required by applicable regulation, which may extend beyond the closure of your account.
• Support communications: Retained for up to 2 years from the date of the most recent communication, unless a longer period is required to resolve an ongoing dispute.
• Technical and usage logs: Retained for up to 12 months on a rolling basis for security and fraud investigation purposes.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Your Privacy Rights

As a hibjee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe.

Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain for AML or KYC compliance purposes. Where we are unable to fulfil a request, we will explain the reason clearly.

9Children and Minors

The hibjee Platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

10Data Security

hibjee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. hibjee staff cannot view your password in plain text.
• Access controls limiting Platform data access to authorised personnel on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) options for Player accounts to reduce the risk of unauthorised access.
• Automated monitoring for suspicious login activity, unusual transaction patterns, and potential account compromise.

While hibjee takes reasonable steps to protect your data, no security system is completely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and interests, we will notify you as promptly as practicable and take immediate steps to contain the breach.

11Links to Third-Party Content

The Platform may reference third-party payment providers (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), and sports leagues (BPL, IPL, T20, ICC, FIFA) in an informational context. hibjee is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

12Changes to This Policy

hibjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players via their registered email address.

Your continued use of the Platform after a revised Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the hibjee Data Support Team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week
• Time zone: Bangladesh Standard Time (BST, UTC+6)

We will acknowledge your request within 48 hours and aim to provide a full response within 14 calendar days. For complex requests — such as subject access requests involving large volumes of historical data — we may require up to 30 days and will inform you of the extended timeline proactively.