Responsible Gaming at hibjee

1Our Approach to Responsible Gaming

hibjee integrates responsible gaming principles into every level of the platform — from account registration through to game design, promotional activity, and payment processing. We do not view responsible gaming as a compliance checkbox. It is a genuine operating standard that shapes how we build features, train support staff, and communicate with our players across Bangladesh.

Every hibjee account holder agrees at registration that they are 21 years of age or older, that they are gambling with funds they can afford to lose, and that they understand the risks involved. These are not empty declarations — we enforce them actively through age verification checks, KYC document review, and behavioural monitoring tools.

2Protecting Young People

hibjee takes underage gambling seriously. We do not permit anyone under the age of 21 to register or play on our platform. During the registration process, all players must confirm their date of birth. We may also request government-issued identity documents — such as a National ID card or passport — to verify age before a first withdrawal is processed.

If you share a device with younger family members, we strongly recommend enabling device-level parental controls or using a private browser mode for your hibjee sessions. Do not share your login credentials or leave your account open on shared devices. If you suspect that a minor has accessed your account, report this to [email protected] immediately.

3Financial Safety and Deposit Limits

One of the most effective responsible gaming measures is deciding in advance how much money you are comfortable spending in a given period. hibjee's deposit limit tool lets you define exactly that. Before you fund your account via bKash, Nagad, Rocket, or Upay, consider setting a weekly or monthly cap that aligns with your personal entertainment budget.

A sensible approach is to treat hibjee deposits the same way you would budget for any other leisure activity — cinema tickets, restaurant meals, or a day out. Once that budget is spent, the entertainment for the week or month is complete. The deposit limit tool enforces this automatically, removing the need for willpower alone to keep spending in check.

Remember: deposits are made in BDT and all transaction records are visible in your account history. Reviewing your statement periodically is a healthy habit that keeps your gambling activity transparent to yourself.

4Self-Exclusion and Account Closure

Self-exclusion is the strongest tool available and it is there for any player who needs it — no questions asked, no obstacles placed in the way. When you request self-exclusion, your hibjee account is locked immediately. You will not receive any promotional emails, bonus offers, or re-engagement messages during the exclusion period. Any account balance will be processed for withdrawal to your registered payment method.

Self-exclusion periods start at a minimum of 6 months. During this period, if you attempt to create a new account, our system will cross-reference your identity data and decline the registration. At the end of the exclusion period, you must actively request reinstatement — your account will not reopen automatically.

Permanent account closure is also available for any player who decides they no longer wish to use the Platform. This is irreversible. Once a permanent closure is processed, the account cannot be reopened under any circumstances.

5Gambling and Mental Well-being

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. In Bangladesh, as in any country, gambling-related financial stress can have serious effects on personal relationships, mental health, and family stability. hibjee does not trivialise these outcomes.

If gambling is causing you distress, we encourage you to speak to someone you trust — a family member, a close friend, or a healthcare professional. You can also contact hibjee support directly at [email protected]. Our team will treat your situation with complete confidentiality and help you activate any account restriction immediately.

Taking a break from gambling — even a short one — can provide valuable perspective. Use the time-out feature for a few days or weeks and observe how your mood and finances feel without the activity. Many players who take a structured break report a healthier relationship with gambling when they return, because they have re-established that it is a choice rather than a habit.

6Responsible Promotion

hibjee's promotional offers — including welcome bonuses, deposit match offers, and free spins on slots — are designed as entertainment incentives, not as financial instruments. We apply responsible marketing standards to all our promotions:

• Bonuses are not marketed as a way to recover losses or generate income.
• Players who have active deposit limits, cool-off periods, or self-exclusion status do not receive bonus or promotional emails.
• All promotional terms and conditions are stated clearly in plain English, including wagering requirements, game restrictions, and expiry dates.
• We do not offer sign-up incentives specifically targeting players who have previously self-excluded.

If you ever receive a promotional communication from hibjee that you did not expect or do not wish to receive, you may opt out by contacting [email protected]. We will remove you from all marketing lists immediately.